Amending your booking
Please note if your ticket is non-refundable you can only amend dates and times, NOT the departure point and destination. A non-refundable ticket can only be amended up to the date/time of the first booked departure. After that time the ticket has no value and a fresh ticket must be purchased.
If your ticket is refundable you may cancel your booking for a fee and re-book any journey; the destination, origin and train operator do not have to be the same.
Amendments through Raileasy
To amend through Raileasy, please re-book online before your original travel dates with your new dates/times and complete our online refund application form HERE. You will need to enter your 8 digit ticket collection reference and the original ticket collection reference you no longer require which we will refund minus a fee.
We cannot change your ticket for you.
If you re-book online but have already collected your original tickets or tickets have been posted out to you must post the original tickets back to us to the address given on the refunds form along with a copy of the completed refund form before we can refund you. We always recommend sending tickets via recorded delivery. If you are posting back the original tickets, these must be received by Raileasy no later than 28 days after the original travel date.
Changing your Origin or Destination
If you need to change your departure point or destination, you will have to cancel your booking so please check if your ticket is cancellable/refundable, you will find this information in your booking confirmation.
We charge a £10 administrative fee per booking reference for amending your booking in addition to any increase in cost. (Please note that at a station you will be charged £10 per passenger, per ticket plus any increase in ticket cost.)
Please call 0906 2000 500 or email firstname.lastname@example.org for further instructions, amendments cannot be done on this number. Opening hours 0700 - 2000 Mon-Fri; 0800-2000 Sat/Sun Calls cost £1.02/min from BT UK landlines. Costs from other networks and mobiles may vary. Please note that if you telephone this number outside of opening hours you may still be charged.