Grand Central Trains

Grand Central Trains

Grand Central is a privately owned, open access train operating company that connects London to North Yorkshire and the Durham Coastline. Grand Central services run along part of the East Coast mainline.The company began operations in 2007.

About Grand Central

  • Grand Central Trains' North Eastern service calls at six stations: London Kings Cross, York, Thirsk, Northallerton, Eaglescliffe and Hartlepool rail station. The quickest total journey time 3 h 22.
  • Grand Central's West Riding Service is now in operation and provides daily services between Bradford Interchange, Halifax, Brighouse, Wakefield, Pontefract, Doncaster and London Kings Cross railway station.
  • Grand Central has put forward a proposal to introduce a new North West line that will provide direct services between London and Blackpool in 2012. On top of serving the Fylde peninsula, the North West service will also benefit the South Cheshire & Trent Valley regions calling at: Poulton-Fylde, Kirkham & Wesham, Preston, Hartford, Tamworth & Nuneaton station.

 

Onboard Grand Central

Grand Central standard class passengers enjoy more room on board than if they were travelling with most other train operators, furthermore passengers travelling to and from London are entitled to a free tea & coffee*; simply take your standard class ticket to the buffet car which is located in the centre of the train.

Grand Central first class passengers can enjoy larger reclining seats, a complimentary newspaper, at-seat refreshments* and even a complimentary light breakfast* if you are travelling before 11am to and from London.

 

Free Wifi

Both first class AND standard class passenger may enjoy free wifi when they travel with Grand Central, power sockets may be located throughout the carriages.

*All refreshments (inlcuding complimentary light breakfasts) are subject to availability

 

Grand Central Customer Service Contact Details

Primary tel: 03456034852
Email: customer.services@grandcentralrail.com

Address:
Customer Relations Manager - Grand Central Rail
Cannon House, 18 The Priory, Queensway
Birmingham
B4 6BS

Cycle Reservations Tel: 0845 603 4852
Assisted Travel Tel: 0844 811 0072

 

Compensation

https://www.grandcentralrail.com/customer-service/getting-a-refund/compensation-form/